Shipping & Cold-Chain Policy
Certain products require controlled handling. Dispatch methods are selected by our fulfillment team based on destination, regulatory constraints, and temperature sensitivity.
Dispatch and handling
- Orders are released after compliance and stock review.
- Temperature-sensitive SKUs may ship with insulated packaging and priority service.
- Some regions or weather windows may delay dispatch for product integrity.
Delivery responsibility
Customers should ensure authorized receipt and appropriate storage conditions immediately on delivery, especially for cold-chain items.
Last updated: April 2026